Viper Cart is an eCommerce / Shopping Cart software solution written in the PHP programming language and using a MySQL database backend to store data ready to work right out of the box.
PHP is a free open source widely used general purpose scripting language that is especially suited for Web development and can be embedded into HTML. The majoirty of web hosts support PHP but if you already have web hosting, please check with them to see if they support it.
Viper Cart works with PHP 5.2 and later. The reason we decided not to support earlier versions is because we fully back the GoPHP5 project.
No. As Safe Mode disables vital functions needed for all shopping carts, it is not possible to run Viper Cart with Safe Mode enabled.
MySQL is a free open source widely used robust multi threaded, multi user SQL database management system (DBMS). The majority of web hosts support MySQL but if you already have web hosting, please check with them to see if they support it.
Yes! Viper Cart works with MySQL 4 and MySQL 5. We recommend you use web hosting with version 5 though as we have found several parts of Viper Cart work faster and better when using it.
Not at all. We have made our software as easy to use as possible and as such, anybody with only basic knowledge of the internet will be able to install and use our software.
Usually within a couple of hours but it may take up to 7 days in busy periods.
Yes! We offer an unconditional 30 days money back guarantee. If you are not happy within the first 30 days of your purchase, simply contact us and we will give you a full refund without any questions being asked.
Although we don't require you to give a reason as to why you want a refund, we would appreciate it if you took the time to tell us. This helps us to improve in the future and we may even be able to sort the problem you are having so that the refund is no-longer needed. If we are not able to solve your problem or you still request a refund, we will, of course, honour this.
Our money back guarantee is only available for initial licences of our Viper Cart and any services you purchase at the same time as the initial product (Copyright Removal, Installation, etc). It is not available for additional licences or any other service purchased afterwards.
Although we don't require you to give a reason as to why you want a refund, we would appreciate it if you took the time to tell us. This helps us to improve in the future and we may even be able to sort the problem you are having so that the refund is no-longer needed. If we are not able to solve your problem or you still request a refund, we will, of course, honour this.
Our money back guarantee is only available for initial licences of our Viper Cart and any services you purchase at the same time as the initial product (Copyright Removal, Installation, etc). It is not available for additional licences or any other service purchased afterwards.
When you purchase an initial licence of Viper Cart, you receive the first 12 months (from the date of purchase) of updates free of charge. After this, you must pay $29.95 for an additional 6 months or $49.95 for an additional 12 months of updates.
As additional licences are "tagged" onto your initial licence, one updates renewal covers all these licences.
As additional licences are "tagged" onto your initial licence, one updates renewal covers all these licences.
No! You are not forced to renew if you do not need the updates. Updates released before your updates period expired will still be available in the client area.
If you later decide you need the updates, simply pay for either 6 months or 12 months of updates and you will regain access to updates.
If you later decide you need the updates, simply pay for either 6 months or 12 months of updates and you will regain access to updates.
Our technical support services are based on points. You purchase a number of support points (sold in packs of 50, 100, 250 and 500 - see the Pricing page for more details) and then we charge you a number of support points for each question you ask.
With the purchase of an initial licence of Viper Cart, we give you 100 Technical Support Points to get you started. We also give you 50 Points with the purchase of additional licences.
For each minute of time our technical support representative spends on your issue, we charge you a number of technical support points to your current account balance. We charge the following number of points for each minute of time :-
- Ticket Based Technical Support: 1 Point Per Minute
- Live Help Based Technical Support: 2 Point Per Minute
- Phone Based Technical Support: 3 Points Per Minute
When the technical support representative initially looks at your issue, they check your technical support point balance. If they feel your balance will not cover the issue, they will ask you to top up your balance before they continue to answer your question.
If our staff feel your issue is going to cost a substantial amount of points to solve, we may contact you first for you to give us the go ahead to continue.
As well as our paid technical support, you can gain free user to user support on our Company Forum.
If the issue you are having is found to be because of a bug, we will not charge you any technical support points and will proceed to fix the bug in the next release of our software. Also, we will not charge you for sales or customer service issues.
With the purchase of an initial licence of Viper Cart, we give you 100 Technical Support Points to get you started. We also give you 50 Points with the purchase of additional licences.
For each minute of time our technical support representative spends on your issue, we charge you a number of technical support points to your current account balance. We charge the following number of points for each minute of time :-
- Ticket Based Technical Support: 1 Point Per Minute
- Live Help Based Technical Support: 2 Point Per Minute
- Phone Based Technical Support: 3 Points Per Minute
When the technical support representative initially looks at your issue, they check your technical support point balance. If they feel your balance will not cover the issue, they will ask you to top up your balance before they continue to answer your question.
If our staff feel your issue is going to cost a substantial amount of points to solve, we may contact you first for you to give us the go ahead to continue.
As well as our paid technical support, you can gain free user to user support on our Company Forum.
If the issue you are having is found to be because of a bug, we will not charge you any technical support points and will proceed to fix the bug in the next release of our software. Also, we will not charge you for sales or customer service issues.
After much thought and consideration, we decided that it was unfair to charge a set fee every year and have some users submit 1 issue every year with other users submitting 20 - 30 issues every year. We also didn't want to bundle updates and technical support together either as some users may only want updates and would be paying for support regardless.
You can but you must purchase additional licences for each additional store you wish to build. Each additional store must have the same domain WHOIS data as the domain for the initial licence. See the Pricing page for more details.
Yes, although we have a few conditions to this :-
1. You are only able to install the software on localhost, 127.0.0.1 or your licenced domain name(s).
2. The install must be password protected with HTTP Authentication or must be inaccessible from the internet.
3. Only you, your staff and your developer(s) may access the installation.
1. You are only able to install the software on localhost, 127.0.0.1 or your licenced domain name(s).
2. The install must be password protected with HTTP Authentication or must be inaccessible from the internet.
3. Only you, your staff and your developer(s) may access the installation.
Yes! You can either purchase this service when you purchase Viper Cart or purchase it later if you change your mind and decide you need this service.
Yes! You can purchase this service from the client area when an upgrade is available.
No. As the sites use the same database, you only require one licence.
Yes! We provide full source code with our product allowing you change the software to meet your needs or pay a developer to do this for you if you are unable to do it yourself.
Yes! We provide full source code with our product allowing you change the software to meet your needs or pay a developer to do this for you if you are unable to do it yourself.
Please proceed to our Company Forum and submit it in the Bug Reports board there. We will promptly attend to fixing your bug after this.
Please tick the notification tick box when submitting a post here so that you will be informed when a reply to your post has been made as we may ask you for more details about the bug you have reported and your prompt attention to these replies is important so that we can get your bug fixed as soon as possible if it is found to be a bug.
Please tick the notification tick box when submitting a post here so that you will be informed when a reply to your post has been made as we may ask you for more details about the bug you have reported and your prompt attention to these replies is important so that we can get your bug fixed as soon as possible if it is found to be a bug.
Please proceed to our Company Forum and submit it in the Feature Requests board there. We will promptly look over your feature request and tell you if we plan to implement it.
Please tick the notification tick box when submitting a post here so that you will be informed when a reply to your post has been made as we may ask you for more details on how you want the feature you requested to work and your prompt attention to these replies is important so that we can get your feature included as soon as possible if we decide to implement it.
Please tick the notification tick box when submitting a post here so that you will be informed when a reply to your post has been made as we may ask you for more details on how you want the feature you requested to work and your prompt attention to these replies is important so that we can get your feature included as soon as possible if we decide to implement it.
Once you request this service, subject to acceptance, the developers will finish off whatever they are currently working on and begin implementation of your feature in the software. Once we finish, we will release another version of the software with the feature you requested included.
The process takes approximately 1 month but may take longer if it is a large feature you are requesting. We will give you an estimate of how long it will take when you first contact us.
The price of this service depends on the complexity of the feature you want included. Because this feature will benefit other users who may need it when it is released, you will only be charged at cost price of the time it takes the developers to implement your feature.
The process takes approximately 1 month but may take longer if it is a large feature you are requesting. We will give you an estimate of how long it will take when you first contact us.
The price of this service depends on the complexity of the feature you want included. Because this feature will benefit other users who may need it when it is released, you will only be charged at cost price of the time it takes the developers to implement your feature.
If you currently don't have a payment gateway account, we recommend the following setup :-
- WorldPay as your primary gateway.
- PayPal as a secondary gateway for PayPal account holders.
The reason we recommend this setup is that we use these gateways internally so problems with them get detected and fixed faster than other gateways.
- WorldPay as your primary gateway.
- PayPal as a secondary gateway for PayPal account holders.
The reason we recommend this setup is that we use these gateways internally so problems with them get detected and fixed faster than other gateways.
Once you request this service, subject to acceptance and enough information about how the gateway works being available, the developers will finish off whatever they are currently working on and begin implementation of your payment gateway in the software. Once we finish, we will release another version of the software with the payment gateway included.
The process takes approximately 1 month but may take longer. We will give you an estimate of how long it will take when you first contact us.
The price of this service is currently set at $199.95.
The process takes approximately 1 month but may take longer. We will give you an estimate of how long it will take when you first contact us.
The price of this service is currently set at $199.95.
Yes! Viper Cart is built upon an easy to use template system. It is quick to learn and once you have learned it, the sky is the limit!
If you are not able to modify it yourself, please check the forum for people who offer a paid skinning service or premade skins.
If you are not able to modify it yourself, please check the forum for people who offer a paid skinning service or premade skins.
Once you request this service, subject to acceptance and enough information about how the software being converted from works being available, the developers will finish off whatever they are currently working on and begin implementation of the converter in the software. Once we finish, we will release another version of the software with the converter included.
The process takes approximately 1 month but may take longer. We will give you an estimate of how long it will take when you first contact us.
The price of this service is currently set at $199.95.
The process takes approximately 1 month but may take longer. We will give you an estimate of how long it will take when you first contact us.
The price of this service is currently set at $199.95.
Viper Cart is owned by Craig Brass Systems, a UK Limited Company. Click here to visit the corporate site.